Shipping, Postage & Returns

Pickup In Store

We are located in St Peters, NSW. Select the 'Pickup In Store' option at check out if you wish to pick up your item at our store. As soon as we receive your order, we will notify you if the product/s is ready in store or if it is on back order and what the expected availability date will be.

 

Postage

Within Australia, you have the option to choose Australia Post to send items which are <25 kg per item. Delivery times are according to Australia Post guidelines. Delivery times are also dependent on stock availability.  As soon as we receive your order, we will notify you if the product/s is ready in store or if it is on back order and what the expected availability date for shipping will be.

 

Shipping

All products have the option of being via courier / freight. We have lived quoting available and you can choose either Standard or Express shipping.

For DANGEROUS GOODS items, please purchase he product online and select 'Pickup In Store' at checkout and we will contact you with a shipping price. Alternatively, contact us on info@sydneyhardware.com.au for a full quotation. Shipping usually occurs next day pending stock availability and location of shipment.

 

Returns

Most new, unopened products (with the exclusion of some products ie bagged cementitious materials, glues) will be granted return (excluding delivery fee) if returned within 30 days of purchase.   

Returns for purchases with valid proof of purchase will be exchanged, refunded in cash, credited to your account as determined by EURO ABRASIVES Sydney Hardware & Building Supplies. Refunds will be issued to the original form of payment (credit card, PayPal, etc.).

Original shipping charges will be fully refunded in the event that the return is the result of an error by us OR shipping is Free of Charge for a replacement item that is the result of an error by us.

A 20% restocking / rehandling fee may apply on some products.

Items must be returned with all components for a full refund.

Exceptions

Unfortunately we cannot offer a refund or exchange on the following items:
• Custom made products
• Any product/s specifically cut to size at your request
• Cementious materials & glues
• Special Orders

Any queries – please drop us an email at info@sydneyhardware.com.au